Shipping & Delivery

Do you ship outside India?

Yes, we deliver to more than 200 countries in the world and offer different shipping options as applicable.

Are there any duties and taxes?

For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.

For international shipments, shipping fees and duties are added based on the shipping address on the checkout page. Aza covers most of the applicable duties. No additional charges are liable to customers after order placement.

USA Shipments – Important Notice:

For shipments bound for the USA with invoice values greater than $2500 USD, the buyer must provide their Social Security Number (SSN) or IRS-issued EIN to ensure seamless customs clearance. Failure to provide this information may result in the shipment being returned to India, and a penalty may be imposed.

Please note that this requirement is subject to change based on the expiration of the USA import tariff on Indian exports and any other future policy changes by the USA government regarding Indian exports.

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified via email.

How do I track my order?

Once you have placed an order, we will send you a tracking number/ AWB via email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

When will I receive my order?

The estimated delivery time of each product is mentioned on the product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 6-8 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability.

Orders within India should reach the customer within 3-4 days after the date of dispatch.

Orders outside India should reach the customer within 4-6 days after the date of dispatch.

We offer ONLY “doorstep non-signature” delivery for all shipments to be delivered outside India i.e. the delivery person simply leaves the package at your door and provides proof of delivery electronically, through a photo or tracking update, instead of a physical signature.

Can I change my shipping address after my order has been placed?

If there is an error in the shipping address you specified at the time of checkout, please email us at contactus@azafashions.com or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.

Are my items insured?

Yes, all our products are insured from the time they leave Aza to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.

If you have any additional shipping-related queries, feel free to email us at info@designandthreads.com or call customer care at +91-7065564698 for India, and the +91-7065564698 for outside India (WhatsApp call only) from Monday–Friday (10 AM – 10 PM IST).

Miscellaneous

For certain courier partners, under the following conditions, the shipments can be held at the post office & have to be self-collected by the customer.

• Packages with unclear or incorrect addresses
• Obstructions like locked gates, aggressive pets, or blocked driveways